Privacy Policy for Glimmer Candy Co

At Glimmer Candy Co, we are committed to protecting your privacy. This Privacy Policy explains how our company collects, uses, discloses, and protects information gathered through our online platform, during the provision of our confectionery products and services, and in relation to our artisan chocolate crafting, custom candy creations, bulk confectionery sales, seasonal sweet assortments, confectionery workshops, and corporate gifting solutions.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, postal address, phone number, and payment details (such as credit card information processed securely by third-party payment processors) when you make a purchase, register for an account, subscribe to our newsletter, or enroll in a workshop.
• Order and Transaction Details: Information related to the confectionery products you purchase, custom candy creation specifications, workshop registrations, and corporate gifting orders.
• Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer support requests.
• Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This is collected through cookies and similar tracking technologies.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: Processing your orders for artisan chocolates, custom candies, bulk confectionery, seasonal assortments, managing workshop registrations, and fulfilling corporate gifting solutions.
• To Communicate With You: Sending order confirmations, updates, workshop details, responding to your inquiries, and providing customer support.
• For Marketing & Promotions: With your consent, sending you newsletters, special offers, and information about new products or workshops that may be of interest to you. You can opt-out of marketing communications at any time.
• To Improve Our Platform & Services: Analyzing user behavior to understand how our online platform is used, identifying popular products, and enhancing the user experience and the quality of our confectionery offerings.
• For Security & Fraud Prevention: Protecting our online platform, customers, and business from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: Meeting our legal and regulatory requirements.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics, delivery services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your explicit consent for any other purpose not outlined here.

4. Data Security

We are committed to ensuring the security of your personal information. We implement a variety of security measures, including physical, electronic, and managerial procedures, to maintain the safety of your information when you place an order or access your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations. This means we will keep your data while you have an active account or ongoing relationship with us, and for a reasonable period thereafter as required by law or for legitimate business purposes.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us to exercise any of these rights.

7. Cookies and Tracking Technologies

Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our online platform, we may collect information from you automatically through cookies or similar technology. We use cookies to improve functionality, analyze usage, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact us at:

Glimmer Candy Co
147 Flinders Lane, Suite 3A
Melbourne, Victoria, 3000
Australia